Shipping Policy

Free Shipping Australia-Wide

At Peregrine Performance, we’re proud to offer free shipping on all orders within Australia. We believe your journey to better strength and aesthetics should start hassle-free.

Order Processing Time

Orders are processed within 1-2 business days after purchase. Once your order is shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

Delivery times may vary depending on your location:

  • Metro Areas: 3-5 business days

  • Regional Areas: 5-8 business days

  • Remote Locations: 7-10 business days

Please note that these times are estimates and may be subject to delays during peak periods or unforeseen events.

Delivery Partners

We partner with trusted Australian carriers to ensure your order arrives safely and on time. If you encounter any issues with your delivery, don’t hesitate to contact us via the Contact Us form on our website.

Damaged or Lost Packages

If your package arrives damaged or doesn’t arrive at all, please reach out to us via the Contact Us form on our website within 7 days of the estimated delivery date. We’ll work with you to resolve the issue promptly.

Returns Policy

14-Day Return Guarantee

We want you to love your gear. If you’re not completely satisfied, you can return your purchase within 14 days of delivery, provided the item is:

  • In its original condition

  • Unused, not put together, and unwashed

  • In its original packaging with all tags intact

Items that have been used but are not damaged or faulty cannot be returned due to hygiene and quality assurance purposes.

How to Initiate a Return

  1. Reach out to us via the Contact Us form on our website with your order number and reason for the return.

  2. Our team will provide a return authorization and instructions.

  3. Ship the item back to us using a tracked service.

Return Shipping Costs

  • Change of Mind: Customers are responsible for return shipping costs.

  • Faulty or Damaged Items: Peregrine Performance will cover the cost of return shipping for defective or damaged items.

Refund Process

Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.

Exchanges

If you need a different size or product, we recommend initiating a return and placing a new order. This ensures the fastest turnaround time.

Additional Information

Gift Cards

We do not accept returns, refunds, or exchanges on gift cards. If the item was received faulty, please contact us via the Contact Us form on our website to resolve the issue.

Cancellations

If you wish to cancel your order before it has shipped due to a change of mind, please note that a cancellation processing fee will apply to your refund. This fee helps cover the costs associated with preparing your order and any associated processing fees.

Non-Returnable Items

For hygiene and quality assurance reasons, certain items like resistance bands and grips cannot be returned unless faulty or in original unopened packaging.

Sale Items

Items purchased on sale or with a discount are eligible for returns, but only for store credit or exchange unless the item is faulty.

Questions?

If you have any questions about shipping or returns, reach out to us via the Contact Us form on our website. Our team is here to help!