Peregrine Performance Shipping and Return Policies

Thank you for purchasing from Peregrine Performance. We strive to deliver your items in perfect condition as quickly as possible.

We understand that sometimes things don’t go as planned. This section aims to address any scenarios where you might need more information.

Peregrine Performance 14-day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unworn or unused. The packaging must be unopened, and all tags or labels should be intact. You'll also need the original order number or proof of purchase.

Please note that customers are responsible for the cost of return shipping.

To initiate a return:

  1. Contact us through the contact form available on our website

  2. Provide your order number.

  3. Confirm that the item is in the condition described above.

  4. Share the reason for your return so we can improve our services.

Returns are processed on a case-by-case basis. If your return is accepted, we’ll email you instructions on how and where to send your package.

Note: Items sent back without first requesting a return cannot be accepted.

If you have further questions regarding returns and refunds, please contact us through the form available on our website.

Damaged or Faulty Items

We recommend inspecting your order as soon as you receive it. Contact us immediately if the item is defective, damaged, incorrect, or if something seems off. We’ll evaluate the issue and make it right.

Shipping Delays

Due to ongoing postal system pressures, delays can occur. "Ship by" dates given by Australia Post or our partner couriers are guidelines, not guaranteed unless otherwise stated.

If your parcel shows no movement after 7-10 business days from the estimated delivery date, please reach out to us. We’ll work with the courier to track it down or find a solution for you.

Other Issues

If your order is returned to us due to an incorrect address or not being collected from the post office, you are responsible for the standard redelivery and processing fee.

If you have any questions or need further clarification, please contact us through the form available on our website.

Specific Cases

  1. My item hasn’t arrived yet.

    Track the item using the tracking details provided. If delayed for more than 7 business days from the estimated delivery date, contact us for assistance.

  2. The item arrived broken or damaged.

    Contact us immediately with pictures of the damage. We’ll send a replacement. If the damaged item needs to be returned, we’ll provide a shipping label.

  3. The item arrived faulty.

    Contact us immediately with a description of the issue. We may request pictures to resolve it quickly. If it’s a factory fault, we’ll send a replacement and provide a shipping label if the faulty item needs to be returned.

  4. I didn’t receive my item.

    Ensure the address provided was correct. If the item was not received due to an incorrect address, we are not responsible for resending it. If returned to us, you can choose to reship at your expense or request a refund if the item is in our possession.

    If marked as "delivered" by the courier, there will be proof of delivery, and we assume the delivery is complete. No returns, exchanges, or refunds can be granted in this case. You may contact the courier to escalate your inquiry.

  5. I changed my mind.

    This is covered under our 14-day satisfaction guarantee. Follow the instructions under “To initiate a return.” Return shipping will be at your expense.

Non-returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, and hazardous materials. If you have questions about a specific item, please contact us through the form available on our website.

Gift Cards

We do not accept returns, refunds, or exchanges on gift cards. If the item was received faulty, please contact us to resolve the issue.

Exchanges

To exchange an item, initiate a return and repurchase the product you want. This is the fastest way to ensure you get what you want.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded via your original payment method. Remember, it may take some time for your bank or credit card company to process the refund.

Thank you for shopping with Peregrine Performance Equipment.

Cancellations

If you wish to cancel your order before it has shipped due to change of mind, please note that a cancellation processing fee will apply will apply to your refund. This fee helps cover the costs associated with preparing your order and any associated processing fees.